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Track the amount of callbacks being handled by your agents and the amount of time from accepting the callback to it being handled. View reports based on callback type and the resulting disposition of the call. View outbound vs. inbound calls. Get a grip on your agents, your offices, and your overall performance using our comprehensive reporting.

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Indition ServiceDesk Features List

Spend time managing your content the way you want.

Inbound and Outbound Call Management
Contact Management
Contact Activity/Interaction Recording
Pinned Callbacks & Escalations
Multi-customer/multi-department support
Escalation management
Escalation Notifications
Phone system integration
Call dispositions with triggered actions
Automatic callback creation
Document repository
Online chat system
Multiple call center support
Lead creation from external forms
Questions & Answers
Detailed Reporting