QUESTION AND ANSWERS (QA)

Again, there is no need for your agents to have sticky notes to reference when they encounter a “sticky” situation. If they’re confused, you can have them access the Q&A feature. Here, commonly encountered issues or questions are posted alongside with the answers written by other users and system admins. This way there is a record of past questions and solutions/answers so that the same problems aren’t encountered multiple times a day, week, month, or year. These are all manageable to make sure nothing is diluting the important questions and answers.

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Indition ServiceDesk Features List

Spend time managing your content the way you want.

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Inbound and Outbound Call Management
Contact Management
Contact Activity/Interaction Recording
Pinned Callbacks & Escalations
Multi-customer/multi-department support
Escalation management
Escalation Notifications
Phone system integration
Call dispositions with triggered actions
Automatic callback creation
Document repository
Online chat system
Multiple call center support
Lead creation from external forms
Questions & Answers
Detailed Reporting