PRIVACY POLICY:
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our Apps.
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user's preferences for future visits. • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following: • Remarketing with Google AdSense
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes: • On our Privacy Policy Page
Users are able to change their personal information: • By emailing us • By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in site notification • Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process orders and to send information and updates pertaining to orders • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following: • NOT use false, or misleading subjects or email addresses • Identify the message as an advertisement in some reasonable way • Include the physical address of our business or site headquarters • Monitor third party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly • Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can • Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.
AI-Powered Features
Indition AI & Live Chat uses artificial intelligence ("AI") to provide automated customer support and merchant assistance. To generate responses, the app securely processes information from your Shopify store, including content you choose to make available, such as product information, collections, pages, policies, blog articles, FAQs, and other store content.
AI-generated responses are designed to provide helpful, context-aware answers based on your store's data. The AI does not intentionally fabricate information and uses your store's available content whenever possible to generate accurate responses.
Information We Collect
In addition to the information described above, Indition AI & Live Chat may collect and process the following information when you install or use the app:
- Store information, including store name, Shopify domain, and shop ID
- Product information
- Collections and categories
- Inventory information, when authorized
- Store pages and content
- Blog posts and articles
- Store policies
- Theme configuration, when required
- Customer support conversations
- Chat history
- App settings and configuration
- Usage analytics and diagnostic information
We only collect information necessary to provide and improve the services offered by the app.
How We Use Your Information
We use the information collected to:
- Generate AI-powered customer support responses
- Provide live chat functionality
- Train the AI on your store's published content
- Improve response quality and relevance
- Assist merchants with store operations and customer support
- Monitor application performance
- Diagnose technical issues
- Improve our products and services
- Comply with legal obligations
We do not sell your personal information.
AI Processing
To provide AI-powered functionality, certain store content and customer conversations may be securely processed by trusted third-party AI service providers acting on our behalf.
These providers process information solely for the purpose of generating responses and providing AI-powered features. They are contractually required to protect your information and may not use your data for their own marketing purposes.
Customer Conversations
If Live Chat is enabled, customer conversations may be stored to:
- Provide conversation history
- Improve customer support
- Enable merchants to review previous interactions
- Assist support agents
- Troubleshoot technical issues
Conversation history is only accessible by authorized users with appropriate permissions.
Shopify Data Access
When you install Indition AI & Live Chat, you authorize the app to access certain Shopify data required for its functionality.
Depending on the permissions granted, the app may access:
- Products
- Collections
- Inventory
- Orders, if enabled
- Customer information, if enabled
- Store pages
- Blogs
- Policies
- App configuration
- Other store resources required to provide the requested services
The app only accesses information necessary to perform its intended functionality.
Third-Party Service Providers
We may use trusted third-party service providers to operate and improve our services. These providers may include cloud hosting providers, analytics providers, AI model providers, customer communication platforms, and payment processors.
These service providers are authorized to process information only as necessary to perform services on our behalf and are required to protect your information in accordance with applicable privacy laws.
Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Upon uninstalling the app, merchant data will be deleted or anonymized within a reasonable period unless we are required by law to retain certain information.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
These safeguards include:
- Encryption of data in transit using TLS
- Encryption of stored data where appropriate
- Role-based access controls
- Secure authentication procedures
- Continuous monitoring of our infrastructure
- Limited access by authorized personnel
While we strive to protect your information, no method of transmission or electronic storage is completely secure.
International Data Transfers
Your information may be processed or stored in countries other than your own, including the United States, where our service providers operate.
When required by applicable law, we implement appropriate safeguards to protect personal information transferred across international borders.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your information
- Restrict certain processing activities
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the contact information provided on this Privacy Policy page.
Cookies and Similar Technologies
Our services may use cookies and similar technologies to:
- Maintain user sessions
- Authenticate users
- Remember preferences
- Improve website functionality
- Analyze usage and performance
- Enhance security
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.
If there are any questions regarding this privacy policy you may contact us using the information below.
Last Edited on 2015-03-02
