Built by people who've run businesses too.
Indition started with a simple frustration: businesses were stitching together 4, 6, sometimes 8 different software tools to run a single operation — and none of them talked to each other. Every system meant another vendor, another login, another monthly bill, and another set of mismatched data.
We built Indition to fix that. One platform. One customer record. One system that spans your online store, your physical register, your marketing, your service desk, your repairs, your classes, your inventory, and your customer communications — all connected, all in real time.
Today, Indition powers hundreds of businesses across retail, wholesale, and service industries. We're headquartered in Delray Beach, Florida, and our platform runs on the same infrastructure that powers enterprise-grade national brands — available to businesses of every size at a fair SaaS price.
Founded in Delray Beach, FL
Indition was founded with a mission to build commerce software that does more than a basic storefront.
Commerce Cloud & POS Launch
Launched the Commerce Cloud eCommerce platform and Point of Sale — unified under one customer record.
ServiceDesk & Marketing Automation
Expanded the platform to include call center CRM, omnichannel support, and marketing automation tools.
BERNINA Commerce Connection
Launched the BERNINA-specific platform variant — powering shop.berninausa.com and hundreds of dealers.
Platform 4.0 & Enterprise Scale
Major platform rebuild: new CMS, alerts system, mobile apps, and full enterprise-grade infrastructure upgrade.
The Modern SaaS Commerce Platform
10+ integrated products, 500+ businesses, and a professional services team — all under one roof in Delray Beach.
What we believe about software and business.
We're not just building features. We're building a philosophy about how commerce software should work — and how technology companies should treat the businesses that depend on them.
Everything should connect
A business shouldn't need eight systems to run one operation. Your store, your register, your service desk, your marketing, and your reporting should all share the same customer record — and they do, on Indition.
Enterprise power, fair pricing
The same infrastructure that powers national enterprise brands should be accessible to a 10-person business. SaaS makes that possible. We don't believe in pricing small businesses out of great software.
We're a partner, not a vendor
Vendors sell you software and disappear. Partners stay involved, answer the phone, and want you to succeed. We offer implementation, training, marketing, design, and integration services because we're invested in your outcomes — not just your subscription.
Data should drive decisions
Every sale, every interaction, every customer touchpoint generates data. We build reporting tools that turn that data into clear decisions — what to stock, who to market to, and what's working in your business.
Reliability is non-negotiable
Your business depends on us. That's not something we take lightly. Our platform runs at 99.99% uptime, is PCI compliant, and HIPAA-capable for customers who need it. Downtime is not an acceptable business outcome for you — or us.
Built to grow with you
A platform that works for your first store should work for your fiftieth. We build for businesses that are small today and large tomorrow — and we make sure you never outgrow us or have to migrate platforms when you scale.
One system. Every part of your business.
Indition is not a storefront plugin or a bolt-on app. It's a fully integrated commerce operating system — built from the ground up so that every product shares the same customer record, the same inventory, and the same data.
Whether you're running a retail store, a call center, a service operation, or an online-first brand — every part of your business runs from a single login.
Built for businesses of every size.
From a first-time founder launching their online store to a multi-location enterprise running a national call center — Indition is sized to fit your business today and scale with you tomorrow.
1–25 employees
Get started quickly with an online store, integrated POS, and basic marketing — without needing a developer or IT team. Everything is ready to use out of the box.
- Online store ready in days
- No technical expertise required
- Implementation & training included
25–200 employees
Multi-location management, call center support, service operations, and advanced reporting — all from one platform. No more juggling systems across sites.
- Multi-location & multi-timezone
- ServiceDesk & OrderDesk for call centers
- Custom integrations & ERP support
200+ employees
Enterprise SLA, SSO, HIPAA compliance, dedicated account management, and API-level integration with any system in your stack.
- 99.99% SLA & dedicated support
- HIPAA compliant & Single Sign-On
- White-glove implementation
Builders, strategists, and people who care.
Indition's team is made up of engineers, designers, marketers, trainers, and account managers — all US-based, all working toward the same goal: making your business run better.
We don't outsource your support to a chat bot or a call center on another continent. When you have a question, you get a real person who knows the platform inside out — often the same person who helped you set it up.
Florida-built. Nationally deployed.
Indition is headquartered in Delray Beach, Florida — the heart of South Florida's growing tech corridor. Our platform runs on cloud infrastructure that delivers consistent, high-performance service to customers across the United States and beyond.
Whether you're a retailer in California, a call center in Ohio, or a dealer network spread across the country — your Indition platform is supported by the same team, in the same timezone, with the same commitment to your uptime.
Powering businesses from independent shops to national brands.
From single-location retailers to enterprise networks — Indition provides the platform infrastructure that serious businesses depend on.
Independent Retailers
Single-location stores that need a reliable eCommerce presence, integrated POS, and marketing automation without a full IT team.
Dealer Networks
Brand-specific dealer platforms like BERNINA Commerce Connection — powering hundreds of authorized dealers with auto-synced catalogs and promotions.
Call Centers
Multi-agent ServiceDesk and OrderDesk customers running inbound/outbound call centers with omnichannel support and order management.
Wholesale & B2B
Commerce Cloud B2B customers managing complex pricing, account hierarchies, and order workflows that off-the-shelf platforms can't handle.
Ready to see what Indition can do for your business?
Talk to our team about your business, your stack, and your goals. There's no pressure and no jargon — just a real conversation about whether Indition is the right fit.
