Indition is AI customer support, trained on your Ecommerce store and running on premium models. Let it resolve customer issues on its own, or assist your live agents with accurate, on-brand replies — consistent, governed, and fully under your control.
Five AI actions power every reply — whether Indition sends it autonomously or your agent reviews it first. No tab-switching, no copy-pasting, no lost context.
Generates a context-aware reply grounded in the full conversation and your store data. Send it autonomously, or let your agent review and edit first — you decide per site.
Searches your knowledge base and business data to surface precise answers, with citations so answers can be verified against the source.
Cleans up and sharpens any draft — clearer structure, professional language — while preserving every fact and commitment in the original.
Rephrases any reply as Professional, Friendly, Concise, or Empathetic, matching the moment without changing the facts.
Creates a concise internal recap for handoffs, escalations, and case documentation. Inserts into an internal note, never the customer reply.
Choose Suggest, Assist, or Auto per site with full audit logs and instant human takeover.
You decide how much Indition runs on its own — keep every reply under agent review, hand routine conversations to fully autonomous mode, or anywhere in between. Whatever you choose, every AI action is grounded in your data, logged for audit, and reversible — with instant human takeover on any conversation.
Powerful AI tools built around your agents' workflow — not the other way around.
We train your AI on your products, policies, order history, and past support tickets. Every suggested reply is grounded in your actual data — accurate, on-brand, and instantly relevant.
From gentle suggestions to full autonomous handling — set the AI autonomy level per store and per conversation type. Scale it up as your team builds trust with the system.
Manage conversations across every store location from a single unified workspace. Switch stores in a click, see cross-store context, and give agents the right info for each location.
Every AI suggestion, agent edit, and message sent is logged with full timestamps. Searchable, exportable, and always available for compliance.
Upload products, policies, past tickets, emails, and video content. Your AI learns from all of it and stays up to date automatically.
Separate AI agents for orders, returns, and product questions — each trained specifically on its domain for the most accurate answers.
Connect your ecommerce store, choose how you want the AI to work, and let Indition turn your products, policies, and customer data into accurate support across every conversation.
Configure every aspect of your AI — from response style to escalation rules — from one clean admin panel.
Set Suggest, Assist, or Auto mode per store, per agent, or per conversation type. Change any time with immediate effect.
Add or remove agents, set permissions, and track individual performance with per-agent AI usage analytics.
Upload, update, and retire knowledge sources. See which documents are being referenced most in AI replies.
Track response times, resolution rates, AI usage, insert rates, and customer satisfaction across every store.
Define exactly when AI should escalate to a human — by topic, sentiment, order value, or customer tier.
Built-in content filters, policy guardrails, and full audit logs ensure every AI response meets your compliance standards.
Use industry-leading AI to power faster replies, smarter recommendations, and better customer conversations.
Claude helps power thoughtful, context-aware conversations that feel natural and easy to understand. Use it to summarize conversations, generate helpful replies, and work through complex customer questions.
OpenAI models help generate fast, accurate responses using the context of each customer conversation and your business information, helping your team spend less time typing and more time running the business.
Start with a full-power 14-day trial — the entire product, your data, our best models. Then pick the plan that fits.
14-day free trial · full product · no credit card to install · cancel anytime
"I’m running the store most of the day, so I don’t have time to sit down and answer every message that comes in. I’m also not very technical, but the AI is easy to use and helps me respond to customers quickly without having to figure everything out myself. It feels like having an extra set of hands."
"My husband and I run the store together, and before this we were constantly asking each other who replied to a customer or what was already discussed. Now the Indition AI helps summarize conversations and makes it much easier for either of us to pick up where the other left off. We communicate a lot better than before!"
"Customer messages used to take up a big part of my day. Writing the same answers over and over was exhausting, especially during busy hours. Now Indition Ai Chat does all the work for me. I still have control over what gets sent, but I spend a lot less time typing and a lot more time actually running my store.”
Yes. Run it in Auto mode to resolve conversations on its own, bounded by the guardrails and data policy you set, with every action logged and one-click human takeover. Or keep it in Suggest/Assist mode so agents approve replies first — your choice, per site.
The most common causes are: the conversation has ended (AI actions are intentionally disabled for ended conversations), Agent Assist has not been enabled for the Chat site, the agent's role doesn't have access, or the site has no active AI Assistant and collection configured. Ask your administrator to verify site settings, role access, and active AI Assistant.
Yes. Find Answer can search your configured business data collection — which can include your knowledge base, product documentation, policy pages, and other approved internal sources. Business data access is policy-gated: the site administrator, agent role, and AI Assistant policy must all permit it before any internal data is used in a response.
There are five actions: Suggest Reply, Find Answer, Rewrite, Change Tone, and Summarize. Administrators can enable or disable each one per Chat site. You can roll out with just Suggest Reply at first, then expand as your team gets comfortable. The default action and available tones are also fully configurable per site.
The four tones are Professional (clear and formal, good as a default), Friendly (warm and conversational, great for repeat customers), Concise (brief and direct, ideal for simple answers), and Empathetic (compassionate and supportive, best for complaints or difficult situations). Administrators choose which tones are available per site and set a default. All tone changes preserve the original facts — only the wording changes.
Every generation and subsequent agent action (Insert, Copy, Discard, Send) is recorded in three schema-managed tables. Site-scoped performance reports and detailed logs are accessible at /app/chat/report/ai-assist and /app/chat/report/ai-assist/logs for administrators and managers. Standard agents do not have access to these reports. The AI assisted badge appears on any sent message that was linked to an inserted AI generation.
Clarification is a valid AI response — not an error. It means the current context wasn't specific enough to generate a reliable final answer. When this happens, Insert is intentionally disabled (you can't send a clarification question as your reply). Use Copy to adapt the clarification as a question to the customer, collect their answer, then run the action again with better context.
AI Assist will warn you that the displayed result may be stale because a newer visitor message arrived after generation. Do not send the stale result without reviewing the new message first. For Suggest Reply or Find Answer, regenerate against the updated context. For Rewrite or Change Tone, update your draft first, then run the action again. Discard any result that is no longer relevant.
Yes — all paid plans include a 14-day free trial and no credit card is required to install. The Starter plan is free to install with 200 generations per month. You can start with Suggest Reply and the Professional tone, run a smoke test in a real conversation, and expand from there. Downgrade, upgrade, or cancel anytime from your Shopify admin.
Yes. Turn off Enable Agent Assist in Chat Site → AI Settings → Agent Assist and save. AI actions immediately stop appearing in the live-agent workspace. No destructive migration is required — all generation and event records are retained as audit evidence. You can re-enable at any time without data loss.
Compatible with any e-commerce platform
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