Multiple Ways to Get Support
Whether you prefer to self-serve or talk to a human — we've got every channel covered.
Live Chat
Connect instantly with a real Indition support specialist. No waiting, no phone trees — just fast, expert help when you need it.
- Available 24/7, 365 days
- Average 2-minute response
- Screen sharing available
Submit a Ticket
Have a detailed issue or need something tracked? Open a support ticket and our team will follow up with a full resolution.
- Priority-based routing
- Full audit trail
- Email & portal updates
Phone Support
Prefer to speak with someone? Call our dedicated support line and get connected to a specialist who knows your platform inside and out.
- No long hold times
- US-based specialists
- En español también
Email Support
Send a detailed message any time and our team will respond with a thorough solution — typically within a few hours during business days.
- Detailed responses
- Attach screenshots
- <4 hr business day reply
Self-Service Help Library
500+ articles, how-to guides, and troubleshooting docs organized by product area.
Online Store & CMS
- Getting started with your storefront
- Adding & managing pages
- Using drag-and-drop widgets
- Setting up product galleries
- Enabling customer reviews
Point of Sale
- POS hardware setup guide
- Processing your first transaction
- Managing cash drawer & tills
- Running end-of-day reports
- Split payment & layaway
Marketing Automation
- Creating email campaigns
- Setting up automations & triggers
- Segmenting your audience
- SMS & push notifications
- Analyzing campaign performance
Service & Repair
- Creating a repair work order
- Managing technician assignments
- Customer notifications for repair status
- Parts inventory tracking
- Loaner item management
Watch & Learn
Step-by-step walkthrough videos for every Indition product. Subscribe on YouTube for new releases every week.
Complete Indition Onboarding Walkthrough
Set up your store, configure products, and go live in under 20 minutes with this step-by-step guide.
Drag-and-Drop CMS: Build Any Page in Minutes
Learn how to use widgets, slideshows, gallery blocks, and product grids to create stunning storefront pages.
POS Setup: Hardware, Payments & Register Config
Everything you need to know to get your physical retail location running on Indition POS.
Marketing Automation: Build Your First Campaign
Create a fully automated email + SMS welcome series that converts new subscribers into buyers.
Inventory Management: Sync, Alerts & Reordering
Set up low-stock alerts, automated reorder rules, and multi-location inventory visibility.
Service & Repair: End-to-End Work Order Flow
From check-in to customer pickup — walk through the entire repair lifecycle in Indition.
Want more? We publish new tutorials every week.
Subscribe on YouTubeThe Right Level of Support for Every Business
All Indition accounts include free standard support. Upgrade to Priority or Enterprise for faster SLAs and dedicated resources.
Standard
- Live chat support
- Email support (<4hr response)
- Full knowledge base access
- Video tutorial library
- Community forums
- Dedicated account rep
- Priority queue routing
Priority
- Everything in Standard
- Priority queue routing
- 30-minute response SLA
- Phone support
- Screen-sharing sessions
- Monthly check-in call
- Dedicated account rep
Enterprise
- Everything in Priority
- Dedicated account rep
- 15-minute response SLA
- Custom onboarding plan
- Quarterly business reviews
- Custom training sessions
- 99.99% uptime SLA
Send Us a Message
Fill out the form and a support specialist will get back to you within a few hours. For urgent issues, please use live chat.
Live Chat: 24/7
Frequently Asked Questions
Quick answers to the questions we hear most often.
Live chat is available 24/7, 365 days a year. Phone and email support are staffed Monday–Friday, 9am–6pm ET. Priority and Enterprise plan customers receive extended coverage and faster SLA windows.
You can open a ticket directly from the contact form on this page, from within your Indition dashboard, or by emailing support@indition.com. Once submitted, you'll receive a ticket ID and email updates on progress.
Yes! Our Implementation & Training service provides personalized onboarding sessions, role-based training for your team, and ongoing coaching. Contact us to schedule a session tailored to your workflow.
Indition maintains a 99.99% uptime SLA. In the rare event of an incident, our engineering team is alerted automatically and our status page is updated in real time. Enterprise customers receive proactive phone notification for any P1 incident.
Absolutely. Indition is PCI DSS compliant, HIPAA capable, and uses enterprise-grade encryption at rest and in transit. All data is backed up daily and we offer SSO for team accounts. View our full security overview on the Trust Center.
Our implementation team handles full data migration from platforms like Shopify, BigCommerce, WooCommerce, and others. This includes product catalog, customer records, order history, and inventory. Most migrations are completed within 2–5 business days.
Yes — Indition offers a full REST API and webhook system. Our Custom Integrations service team can also build bespoke connections to any third-party system including ERP, accounting, shipping carriers, CRM, and more.
Release notes are published in the Knowledge Base under "Product Updates" and sent to all customers via email. You can also subscribe to our changelog RSS feed or follow our YouTube channel for feature walkthrough videos on every major release.
Still Have Questions?
Our support team is online right now. Jump into live chat or reach out and we'll get you sorted — fast.
