Product Spotlight! Indition CRMβ„’ Turn leads into customers! Learn More

πŸ’¬ AI answers and live chat
πŸ”— Shopify store content
✦ Agent Assist for your team
πŸ“‹ Source citations available
Product Features

Everything a serious support
operation needs.

Use your store content for shopper answers and help your team manage conversations.

🧠

Knowledge from your store content

Use your Shopify catalog, policies, documents, webpages and Q&A for AI answers. Source citations are available when enabled and supporting source information is returned.

PDFsProductsDOCXTXTWebpagesQ&A
πŸ›‘οΈ

Configure your AI experience

Manage AI behavior, source settings and team permissions from your app. Review conversations and adjust the experience for your store.

GuardrailsConversationsRBACCitations
πŸ€–

AI answers and Agent Assist together

Answer shopper questions on your storefront and help your team draft or improve replies with Agent Assist during conversations.

Customer SupportAgent AssistLive Chat
🎚️

Autonomous or assist β€” you hold the dial

Enable AI answers or use live chat with your team. Shoppers can request live support when agents are available, and agents can review Agent Assist drafts before sending.

SuggestAssistAutoTakeover
Streamline Communication

Five AI actions. One workspace.

Use Agent Assist to draft, find, rewrite, change tone or summarize during conversations. The examples below illustrate these actions. Review generated content before using it.

Suggest Reply

Generate a draft using conversation context and your knowledge. Agents can review and edit it before sending. Source citations are available when supporting source information is returned.

Suggested Reply Β· Professional
The 17Γ—7 alloys are a direct fit for your 2019 Outback β€” 5Γ—114.3 bolt pattern, 55mm offset, and they clear the factory calipers. The package ships with a conical seat lug nut set.
catalog.fitment

Find Answer

Search your knowledge to help answer a shopper’s question. Review the result and any source information before using it.

Found Β· Spec Sheet β€” MW-1770
Load rating 1,650 lb per wheel. Offset 55mm. Bolt pattern 5Γ—114.3. Center bore 56.1mm. Finish: satin bronze powder coat. TPMS compatible.
specs.wheels

Rewrite

Improve a reply draft’s wording and structure. Review the rewritten text and confirm the details before sending.

Rewritten Β· Example
Hi Sarah β€” that wheel is a direct fit for your 2019 Outback. It shares the factory 5Γ—114.3 bolt pattern, and the 55mm offset leaves full caliper clearance.

Change Tone

Adjust a reply’s tone to suit the conversation. Review the wording and details before sending.

Tone
The 17Γ—7 alloy is a confirmed fit for the 2019 Outback. The 55mm offset provides full clearance over the factory brake calipers.
example reply

Summarize

Create a recap to help your team review a conversation or handoff. Review the summary before using it.

Internal note Β· Not sent to customer
Pre-sale fitment check on MW-1770 for a 2019 Outback. Verified direct fit β€” 5Γ—114.3, 55mm offset, caliper clearance confirmed. Flagged conical seat lug nut requirement; included with package. No escalation needed.
internal only
Autonomous or Assist

Choose AI answers, live chat
and Agent Assist.

Choose your storefront chat experience and help your team respond. The examples below are illustrative.

Agent Assist drafts

Agents can request a draft in a conversation, review it, edit the text and send the reply.

  • Every reply reviewed by an agent before it sends
  • AI drafts available in one click inside any conversation
  • Agents can freely edit before sending
  • Review generated content before sending
Customer
Is this shell actually waterproof, or just water-resistant?
✦ AI Suggest
Fully waterproof β€” 20,000mm hydrostatic head with fully sealed seams.
awaiting_review

Live support backup

Offer live chat alongside AI answers. Shoppers can request your team when agents are available.

  • Routine queries answered automatically
  • Review conversation context in your workspace
  • Set your team’s availability
  • Your team can reply to live conversations
Customer
I've got a big brake kit on my WRX β€” will these 17s still clear?
✦ AI β†’ Routing
Aftermarket brake clearance isn't in our fitment data. Routing to a specialist with the vehicle details attached.
needs_agent

AI shopper answers

Enable AI answers using your prepared store knowledge. Configure the experience, review conversations and offer live support where appropriate.

  • Answer shopper questions using store knowledge
  • Configure AI behavior in app settings
  • Review conversation history within your plan allowance
  • Offer live chat when your team is available
Customer
Do you have the trail runner in a wide 10.5?
✦ AI Sent · Auto
Yes β€” wide 10.5 is in stock. This model runs a half size small, so that's the right pick if you're a 10 in road shoes. Add it to your cart?
resolved_auto
Setup & Workflow

Set up AI answers and live support.

Install the app, prepare your knowledge, configure the chat experience and enable your storefront widget.

01

Install

Install from Shopify, approve the requested permissions and select a plan. Wait for your workspace to be prepared.

Workspace preparation
02

Train

Select your catalog content, add supported knowledge sources and choose your AI and live chat experience.

Knowledge preparation
03

Go Live

Enable the app embed in your Shopify theme editor and save. Verify the embed in setup, then launch storefront chat.

Theme setup
04

Optimize

Review conversations and plan usage. Adjust your knowledge, settings and team availability as needed.

Ongoing
Pricing

Simple pricing that scales with you.

Try your selected plan free for 14 days. Each plan includes a monthly AI conversation allowance. Upgrade to a higher plan for more capacity.

Launch
$12
USD per month
75 AI conversations/month
  • 250 Agent Assist generations/month
  • 1,000 catalog products
  • 250 additional knowledge sources
  • 5 agent seats
  • 30-day conversation history
  • AI answers, live chat & Agent Assist
  • Indition branding included
Growth
$49
USD per month
400 AI conversations/month
  • 2,000 Agent Assist generations/month
  • 5,000 catalog products
  • 1,000 additional knowledge sources
  • 1,000 agent seats
  • 90-day conversation history
  • AI answers, live chat & Agent Assist
  • Remove Indition branding
Scale
$325
USD per month
2,500 AI conversations/month
  • 10,000 Agent Assist generations/month
  • 25,000 catalog products
  • 5,000 additional knowledge sources
  • 3,000 agent seats
  • 365-day conversation history
  • AI answers, live chat & Agent Assist
  • Remove Indition branding
Enterprise
$809
USD per month
6,500 AI conversations/month
  • 50,000 Agent Assist generations/month
  • 100,000 catalog products
  • 25,000 additional knowledge sources
  • 10,000 agent seats
  • 730-day conversation history
  • AI answers, live chat & Agent Assist
  • Remove Indition branding

14-day free trial on your selected plan Β· billed through Shopify Β· cancel anytime

Powered By Leading AI

Built with the best models.

Industry-leading AI powers faster replies, smarter recommendations, and better customer conversations β€” on every plan.

✦

Powered by Claude

Claude helps power thoughtful, context-aware conversations that feel natural. Used to summarize conversations, generate nuanced replies, and work through complex customer questions with care.

✦

Powered by OpenAI

OpenAI models generate fast, accurate responses using the context of each conversation and your business data β€” helping your team spend less time typing and more time running the business.

FAQ

Frequently asked questions.

Yes. Enable AI answers to respond using your store content. You can also offer live chat so shoppers can request your team when agents are available. Review AI answers and configure the experience in app settings.
Use Shopify products, collections, policies and pages, PDF, DOCX and TXT documents, webpages and Q&A. Source citations are available when enabled and supporting source information is returned.
Agent Assist helps agents draft or improve replies during conversations. Agents can review and edit the generated content before sending it.
Open Conversations to review chats and your team’s replies. Open Plan to review your selected plan and its allowances. Conversation history availability depends on the plan.
Try your selected plan free for 14 days on a live store. The trial uses that plan’s limits. Billing and plan changes are managed through Shopify. Development stores can use Shopify’s free-to-test billing.
Yes. You can change the AI experience in app settings and use live chat with your team. You can also disable the app embed in your Shopify theme editor.

Bring trusted AI support to
your Shopify store.

Trained on your store. Running on premium models. Governed by you. Setup takes minutes.

14-day trial on your selected planBilling through ShopifyNo per-resolution feesStorefront AI and Agent Assist

AI support and live chat for Shopify stores.