Product Spotlight! Indition CRM™ Turn leads into customers! Learn More

🛍 Shopify App Store Listed
★ 4.8/5 Merchant Rating
⚡ Premium AI Models
🔒 SOC 2 Compliant
💬 24/7 Support Included
🔗 Native Shopify Data
📋 Full Audit Trail
Product Features

Everything a serious support
operation needs.

Accurate answers grounded in your real data, every action auditable — built for stores that can't afford guesswork.

🧠

Trained on everything you know

Answers grounded in your real product, pricing, and policy data. Indition cites its source and never guesses — because customers notice the difference.

PDFsProductsTicketsEmailsAPIsVideos
🛡️

Governed and fully auditable

Guardrails, role-based access, and a complete audit log on every AI action. Nothing happens you can't see, set, or reverse — at any autonomy level.

GuardrailsAudit logRBACCitations
🤖

One platform, many specialized agents

Run role-specific AI agents — support, sales, technical — from a single workspace, each governed by its own rules with real-time monitoring of every action.

Customer SupportSales AssistTech Support
🎚️

Autonomous or assist — you hold the dial

Let Indition resolve customers on its own, or surface replies your agents approve. Instant AI-to-human handoff whenever it matters, per conversation, per site.

SuggestAssistAutoTakeover
Streamline Communication

Five AI actions. One workspace.

Every reply — whether Indition sends it or your agent reviews it first — flows through the same five tools. No tab-switching. No lost context.

Suggest Reply

Generates a context-aware reply grounded in the full conversation and your store data. Send it autonomously, or let your agent review and edit first — you decide per site. Every suggestion cites the knowledge source it drew from.

Suggested Reply · Professional
The 17×7 alloys are a direct fit for your 2019 Outback — 5×114.3 bolt pattern, 55mm offset, and they clear the factory calipers. The package ships with a conical seat lug nut set.
catalog.fitment

Find Answer

Searches your knowledge base and business data to surface precise answers, with citations so every result can be verified against the source. Agents get the answer, not a guess.

Found · Spec Sheet — MW-1770
Load rating 1,650 lb per wheel. Offset 55mm. Bolt pattern 5×114.3. Center bore 56.1mm. Finish: satin bronze powder coat. TPMS compatible.
specs.wheels

Rewrite

Cleans up and sharpens any draft — clearer structure, professional language — while preserving every fact and commitment in the original. A rough answer becomes a polished one instantly.

Rewritten · Facts preserved
Hi Sarah — that wheel is a direct fit for your 2019 Outback. It shares the factory 5×114.3 bolt pattern, and the 55mm offset leaves full caliper clearance.

Change Tone

Rephrases any reply as Professional, Friendly, Concise, or Empathetic — matching the moment without changing the facts. One click shifts the register while preserving accuracy.

Tone
The 17×7 alloy is a confirmed fit for the 2019 Outback. The 55mm offset provides full clearance over the factory brake calipers.
facts unchanged

Summarize

Creates a concise internal recap for handoffs, escalations, and case documentation. Inserts as an internal note — never visible to the customer. Keeps context intact across shifts.

Internal note · Not sent to customer
Pre-sale fitment check on MW-1770 for a 2019 Outback. Verified direct fit — 5×114.3, 55mm offset, caliper clearance confirmed. Flagged conical seat lug nut requirement; included with package. No escalation needed.
internal only
Autonomous or Assist

As autonomous as you want.
Never off the leash.

Choose how much Indition runs on its own. Every AI action stays grounded in your data, logged for audit, and reversible — with instant human takeover on any conversation.

Suggest mode

Indition drafts a reply for every message — your agent reviews, edits, and sends it. Full AI benefit, full human control. Ideal when you're getting started or handling sensitive conversations.

  • Every reply reviewed by an agent before it sends
  • AI drafts available in one click inside any conversation
  • Agents can freely edit before sending
  • AI Assisted badge shown on all agent-sent replies
Customer
Is this shell actually waterproof, or just water-resistant?
✦ AI Suggest
Fully waterproof — 20,000mm hydrostatic head with fully sealed seams.
awaiting_review

Assist mode

Indition handles straightforward conversations automatically and flags complex ones for your agents. Routine queries handled, nuanced situations routed — the AI knows when to hand off.

  • Routine queries answered automatically
  • Complex conversations routed with full context
  • Stale-result warnings on new incoming messages
  • One-click human takeover at any moment
Customer
I've got a big brake kit on my WRX — will these 17s still clear?
✦ AI → Routing
Aftermarket brake clearance isn't in our fitment data. Routing to a specialist with the vehicle details attached.
needs_agent

Auto mode

Indition resolves conversations end-to-end without agent review. Every reply is grounded in your data, policy-governed, logged, and reversible. Agents can take over any conversation instantly.

  • Full conversations resolved without agent involvement
  • AI Assisted badge on every automated reply
  • Complete audit trail — every generation and send logged
  • Instant human takeover on any conversation
Customer
Do you have the trail runner in a wide 10.5?
✦ AI Sent · Auto
Yes — wide 10.5 is in stock. This model runs a half size small, so that's the right pick if you're a 10 in road shoes. Add it to your cart?
resolved_auto
Setup & Workflow

From install to live support
in minutes.

You handle a few simple choices. Indition connects the data, trains the AI, and keeps improving once your team is live.

01

Install

Click Add App in Shopify and approve access. Indition connects to your store immediately — no code, no developer work.

~2 minutes
02

Train

Connect your data, set your tone and policies, then choose your autonomy level — Suggest, Assist, or Auto.

~5 minutes
03

Go Live

Agents open AI Assist in any conversation to suggest, find, or rewrite — or Indition handles conversations autonomously.

Instant
04

Optimize

Review usage, insert rates, latency, and team adoption from one dashboard. The audit log gives you the full picture.

Ongoing
Pricing

Simple pricing that scales with you.

Start with a full 14-day trial — the entire product, your data, our best models. No credit card required.

Launch
$12
per month
75 conversations/mo
$0.30 per additional
  • 75 AI conversations / month
  • 5 team seats
  • Premium AI models
  • Live catalog, pricing & stock
  • Replies in your brand voice
  • 24/7 storefront chat
Most Popular
Growth
$49
per month · $490/yr (save 17%)
400 conversations/mo
$30 per additional 100
  • Everything in Launch, plus:
  • 400 AI conversations / month
  • Unlimited team seats
  • Upload PDFs, manuals & policies
  • Every answer cites its sources
  • Smart handoff mid-chat
  • AI drafts sent in one click
Scale
$325
per month · $3,250/yr (save 17%)
2,500 conversations/mo
$30 per additional 100
  • Everything in Growth, plus:
  • 2,500 AI conversations / month
  • Advanced brand-safety guardrails
  • Real-time performance dashboard
  • Team roles & permissions
  • Train on PDFs, videos & APIs
  • Priority support
Enterprise
$809
per month · $8,090/yr (save 17%)
6,500 conversations/mo
$30 per additional 100
  • Everything in Scale, plus:
  • 6,500 AI conversations / month
  • Full automation control
  • Multiple AI agents per role
  • Custom rules per team & location
  • Dedicated onboarding manager

14-day free trial · full product · no credit card to install · cancel anytime

Shopify Reviews

What merchants are saying.

★★★★★4.8 out of 5 · Based on 24 reviews
"

I'm running the store most of the day, so I don't have time to sit down and answer every message. The AI is easy to use and helps me respond to customers quickly. It feels like having an extra set of hands.

KG
Kathy G.
Operations Manager
"

My husband and I run the store together, and before this we were constantly asking each other who replied to a customer. Now Indition summarizes conversations so either of us can pick up where the other left off.

AL
Alyssa L.
Co-Owner
"

Writing the same answers over and over was exhausting. Now Indition does the heavy lifting. I still have control over what gets sent, but I spend a lot less time typing and more time actually running my store.

RC
Rachel C.
Event Coordinator
Powered By Leading AI

Built with the best models.

Industry-leading AI powers faster replies, smarter recommendations, and better customer conversations — on every plan.

✦

Powered by Claude

Claude helps power thoughtful, context-aware conversations that feel natural. Used to summarize conversations, generate nuanced replies, and work through complex customer questions with care.

✦

Powered by OpenAI

OpenAI models generate fast, accurate responses using the context of each conversation and your business data — helping your team spend less time typing and more time running the business.

FAQ

Frequently asked questions.

Yes. In Auto mode, Indition resolves conversations end-to-end without agent involvement — every reply grounded in your data, policy-governed, and logged. Agents can take over any conversation instantly at any time.
Indition connects directly to your Shopify store — products, pricing, order history, and policies — with no rebuilding required. You can also upload PDFs, videos, and emails, and connect external APIs as additional sources.
Five actions are available: Suggest Reply, Find Answer, Rewrite, Change Tone, and Summarize. Administrators can enable or disable specific actions per site, choose available tones, and set defaults for new agents.
Every AI generation, edit, and send is logged — who took the action, what the AI generated, what the agent changed, and whether it was sent. Performance dashboards show adoption rates, insert rates, latency, and error rates scoped to each site.
Yes — 14 days, full product, no credit card required. You get access to the entire feature set on your real store data from day one. Cancel anytime before the trial ends and you won't be charged.
Yes. Administrators can disable AI Assist at any time from site settings — no developer work required. Autonomy level can be reduced or turned off per site independently, and all changes take effect immediately.

Bring trusted AI support to
your Shopify store.

Trained on your store. Running on premium models. Governed by you. Setup takes minutes.

Full 14-day free trialNo credit card to installNo per-resolution feesImplementation support included

Available on the official Shopify App Store · Reviewed by Shopify