INFO CENTER
Tired of stacks of unorganized paper lying around your agents’ desks? This document repository accessible by all users, lets your agents easily access files and links that need to be shared out to contacts or used internally. To share a file, simply choose the contact’s email to send to, select the file or link, and click send. You can remain on the phone to ensure that the email is delivered instead of promising to email important documents to the contacts at a later time.
Speak to a SpecialistIndition ServiceDesk Features List
| Standard | Enterprise | |
|---|---|---|
| Pricing | Per User | Per User |
| Inbound and Outbound Call Management | ||
| Inbound and Outbound Email Communication | ||
| Inbound and Outbound SMS Communication* | ||
| Online Chat with Bots | ||
| Facebook Messenger Integration | ||
| WhatsApp Messenger Integration | ||
| Contact Management | ||
| Contact Activity / Interaction Recording | ||
| Pinned Callbacks & Escalations | ||
| Multi-customer / multi-department support | ||
| Escalation management | ||
| Escalation Notifications | ||
| Phone system integration | ||
| Call dispositions with triggered actions | ||
| Automatic callback creation | ||
| Document & asset repository | ||
| Multiple call center support | ||
| Lead creation from external forms | ||
| Public Knowledge Base | ||
| Private Knowledge Base | ||
| Questions & Answers | ||
| Agent Info Center | ||
| Detailed Reporting | ||
| Custom Development / Extended Functionality | ||
| Single Sign-On | ||
| HIPAA Compliant |
*Additional usage fees apply