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MULTI-SITE MULTI-TIMEZONE

Have support offices on the west coast and east coast and can’t stand the timezone issues. Our system allows you to create multiple sites that users can belong to and assign these sites a specific timezone. These sites can then be used throughout the system to make sure that callbacks for an east coast customer are assigned to agents on the east coast team.

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Indition ServiceDesk Features List

StandardEnterprise
PricingPer UserPer User
Inbound and Outbound Call Management
Inbound and Outbound Email Communication
Inbound and Outbound SMS Communication*
Online Chat with Bots
Facebook Messenger Integration
WhatsApp Messenger Integration
Contact Management
Contact Activity / Interaction Recording
Pinned Callbacks & Escalations
Multi-customer / multi-department support
Escalation management
Escalation Notifications
Phone system integration
Call dispositions with triggered actions
Automatic callback creation
Document & asset repository
Multiple call center support
Lead creation from external forms
Public Knowledge Base
Private Knowledge Base
Questions & Answers
Agent Info Center
Detailed Reporting
Custom Development / Extended Functionality
Single Sign-On
HIPAA Compliant
*Additional usage fees apply