MULTI-SITE MULTI-TIMEZONE
Have support offices on the west coast and east coast and can’t stand the timezone issues. Our system allows you to create multiple sites that users can belong to and assign these sites a specific timezone. These sites can then be used throughout the system to make sure that callbacks for an east coast customer are assigned to agents on the east coast team.
Sign up todayIndition ServiceDesk Features List
Spend time managing your content the way you want.
| Free | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Inbound and Outbound Call Management | ||||
| Contact Management | ||||
| Contact Activity/Interaction Recording | ||||
| Pinned Callbacks & Escalations | ||||
| Multi-customer/multi-department support | ||||
| Escalation management | ||||
| Escalation Notifications | ||||
| Phone system integration | ||||
| Call dispositions with triggered actions | ||||
| Automatic callback creation | ||||
| Document repository | ||||
| Online chat system | ||||
| Multiple call center support | ||||
| Lead creation from external forms | ||||
| Questions & Answers | ||||
| Detailed Reporting |