CONTACT MANAGEMENT
As a call center it is paramount to have a clean database of contacts. ServiceDesk provides an easy to use system of looking up existing contacts, creating new contacts when an existing one cannot be found, and accessing the details of contacts in the Contact Communication Center (CCC). When an agent is accessing the CCC, there is a header bar that provides access to the contact’s details while navigating throughout the system. This makes sure that returning to the contact is just a click away and no new tabs have to be opened.
Sign up TodayIndition ServiceDesk Features List
Spend time managing your content the way you want.
| Free | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Multi-site | ||||
| Multiple user roles and publishing rights | ||||
| Unlimited templates with versioning | ||||
| Widgets in templates shared and inherited by pages | ||||
| Indition Workflows for simplifying content management | ||||
| Content branching, merging and tagging | ||||
| Versioning of all content | ||||
| Asset repository | ||||
| A/B/X page testing | ||||
| Force page delivered over SSL | ||||
| User Agent specific revision routing | ||||
| Revision & page locking | ||||
| Page archiving | ||||
| Multi-level content caching | ||||
| Custom URLs with 301 redirects and external redirects | ||||
| Drag and drop page tree | ||||
| API connections to major social media | ||||
| Blog Module | ||||
| Job Board Module |
