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MANAGE INBOUND & OUTBOUND COMMUNICATIONS

Callbacks can be assigned to an individual user, a few individual users, or pre-set pools of users. When each user logs in, they see a list of callbacks assigned specifically to them and a list of callbacks available to be handled by any groups they belong to. All callbacks can be managed by admins and managers within full lists of callback queues containing past, present, and future callbacks. All communications with contacts are recorded against the contact with the proper details to be audited if needed in the future.

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Indition ServiceDesk Features List

StandardEnterprise
PricingPer UserPer User
Inbound and Outbound Call Management
Inbound and Outbound Email Communication
Inbound and Outbound SMS Communication*
Online Chat with Bots
Facebook Messenger Integration
WhatsApp Messenger Integration
Contact Management
Contact Activity / Interaction Recording
Pinned Callbacks & Escalations
Multi-customer / multi-department support
Escalation management
Escalation Notifications
Phone system integration
Call dispositions with triggered actions
Automatic callback creation
Document & asset repository
Multiple call center support
Lead creation from external forms
Public Knowledge Base
Private Knowledge Base
Questions & Answers
Agent Info Center
Detailed Reporting
Custom Development / Extended Functionality
Single Sign-On
HIPAA Compliant
*Additional usage fees apply