
CALLBACK AND LEADS
Create and assign callbacks to individual users or to user pools. Create callbacks tied to contacts to allow for the user to quickly review the contact and the previous communications with that contact. External form submissions generate leads which have callbacks tied to them automatically and can be converted to contacts when appropriate. Callbacks can be opened and pinned to the screen and remain pinned like open tabs on your web browser. They remain there to be handled but allow the user to continue to navigate around the system.
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Free | Bronze | Silver | Gold | |
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Inbound and Outbound Call Management | ||||
Contact Management | ||||
Contact Activity/Interaction Recording | ||||
Pinned Callbacks & Escalations | ||||
Multi-customer/multi-department support | ||||
Escalation management | ||||
Escalation Notifications | ||||
Phone system integration | ||||
Call dispositions with triggered actions | ||||
Automatic callback creation | ||||
Document repository | ||||
Online chat system | ||||
Multiple call center support | ||||
Lead creation from external forms | ||||
Questions & Answers | ||||
Detailed Reporting |