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Callbacks and Leads

Keep up with your customers by staying responsive and knowing when to reach out. Our integration of leads into callbacks keeps you up to date and organized on who you need to contact and when. Create and assign callbacks to individual users or to user pools. Create callbacks tied to contacts to allow for the user to quickly review the contact and the previous communications with that contact.

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CALLBACKS

Create and assign callbacks to users or groups of users. Callbacks can be linked to contacts for easy access to contact details and previous communications with contacts. They can be opened and pinned to the screen like open tabs on your web browser, while still allowing you to freely navigate throughout the system.

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LEADS

Generate leads through external form submissions that can be tied to callbacks automatically. Leads are seamlessly integrated with callbacks to facilitate conversion to contacts.

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Indition ServiceDesk Features List

StandardEnterprise
PricingPer UserPer User
Inbound and Outbound Call Management
Inbound and Outbound Email Communication
Inbound and Outbound SMS Communication*
Online Chat with Bots
Facebook Messenger Integration
WhatsApp Messenger Integration
Contact Management
Contact Activity / Interaction Recording
Pinned Callbacks & Escalations
Multi-customer / multi-department support
Escalation management
Escalation Notifications
Phone system integration
Call dispositions with triggered actions
Automatic callback creation
Document & asset repository
Multiple call center support
Lead creation from external forms
Public Knowledge Base
Private Knowledge Base
Questions & Answers
Agent Info Center
Detailed Reporting
Custom Development / Extended Functionality
Single Sign-On
HIPAA Compliant
*Additional usage fees apply