Callbacks and Leads
Keep up with your customers by staying responsive and knowing when to reach out. Our integration of leads into callbacks keeps you up to date and organized on who you need to contact and when. Create and assign callbacks to individual users or to user pools. Create callbacks tied to contacts to allow for the user to quickly review the contact and the previous communications with that contact.
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CALLBACKS
Create and assign callbacks to users or groups of users. Callbacks can be linked to contacts for easy access to contact details and previous communications with contacts. They can be opened and pinned to the screen like open tabs on your web browser, while still allowing you to freely navigate throughout the system.
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Generate leads through external form submissions that can be tied to callbacks automatically. Leads are seamlessly integrated with callbacks to facilitate conversion to contacts.
Speak to a SpecialistIndition ServiceDesk Features List
| Standard | Enterprise | |
|---|---|---|
| Pricing | Per User | Per User |
| Inbound and Outbound Call Management | ||
| Inbound and Outbound Email Communication | ||
| Inbound and Outbound SMS Communication* | ||
| Online Chat with Bots | ||
| Facebook Messenger Integration | ||
| WhatsApp Messenger Integration | ||
| Contact Management | ||
| Contact Activity / Interaction Recording | ||
| Pinned Callbacks & Escalations | ||
| Multi-customer / multi-department support | ||
| Escalation management | ||
| Escalation Notifications | ||
| Phone system integration | ||
| Call dispositions with triggered actions | ||
| Automatic callback creation | ||
| Document & asset repository | ||
| Multiple call center support | ||
| Lead creation from external forms | ||
| Public Knowledge Base | ||
| Private Knowledge Base | ||
| Questions & Answers | ||
| Agent Info Center | ||
| Detailed Reporting | ||
| Custom Development / Extended Functionality | ||
| Single Sign-On | ||
| HIPAA Compliant |