Everything a serious Shopify support operation needs
Give every agent AI-powered tools to answer faster, stay on brand, and deliver better customer experiences — all built into your Shopify store's workflow.
Trained on your Shopify store, premium models
Indition learns from your Shopify products, orders, customer data, and policies — then routes every query through premium AI models for accurate, cited answers. It never guesses.
- Syncs with Shopify products, variants, and pricing
- Reads order history, shipping status, and returns
- Applies your store's policies on every answer
- Cites its source so agents can verify instantly
Autonomous or assist — you hold the dial for your Shopify store
Choose exactly how much Indition runs on its own per site. Keep every reply under agent review, hand routine conversations to fully autonomous mode, or meet customers somewhere in between.
- Suggest: AI drafts, agent reviews and sends
- Assist: AI handles routine, flags edge cases
- Auto: AI resolves end-to-end, agents monitor
- One-click human takeover on any conversation
Governed & auditable
Guardrails, role-based access, and a full audit log on every AI action. Nothing happens you can't see, set, or reverse across your Shopify stores.
Trained on everything you know
Connect PDFs, your Shopify product catalog, past tickets, emails, videos, and APIs — one knowledge base built from the sources you already have, no rebuilding from scratch.
One system, many specialized agents
Run role-specific AI agents across your Shopify store from a single platform — each governed by its own rules, with real-time monitoring of AI and live agents.
Five AI Actions, One Shopify Workspace
Five AI actions power every reply — whether Indition sends it autonomously or your agent reviews it first. No tab-switching, no copy-pasting, no lost context.
Suggest Reply
Generates a context-aware reply grounded in the full conversation and your Shopify store data. Send it autonomously, or let your agent review and edit first — you decide per site.
Most UsedFind Answer
Searches your Shopify knowledge base and business data to surface precise answers — with citations so every answer can be verified against the source.
Rewrite
Cleans up and sharpens any draft — clearer structure, professional language — while preserving every fact and commitment in the original message.
Change Tone
Rephrases any reply as Professional, Friendly, Concise, or Empathetic — matching the moment without changing the facts your Shopify store data supports.
Summarize
Creates a concise internal recap for handoffs, escalations, and case documentation. Inserts into an internal note — never the customer reply.
As autonomous as you want. Never off the leash.
You decide how much Indition runs on its own for your Shopify store — keep every reply under agent review, hand routine conversations to fully autonomous mode, or anywhere in between. Every AI action is grounded in your data, logged for audit, and reversible.
Up and Running in Minutes
Install, connect your Shopify store data, set your guardrails and autonomy level — your AI is ready on its very next conversation.
Install from Shopify App Store
Click "Add App" and approve permissions in your Shopify admin. Indition Chat connects to your Shopify store instantly — no code, no developer, no disruption.
Configure & Connect Your Shopify Store
Connect your Shopify product catalog, order history, and support policies. Set which AI actions and tones are allowed, choose your autonomy level, and configure your business-data policy.
Agents Use AI Assist Live in Shopify
In any active Shopify conversation, agents click the AI Assist tab, choose an action, and get a suggested reply instantly — ready to review, edit, and send with confidence. AI even surfaces the relevant Shopify order.
Review Performance & Optimize
Administrators and managers get dedicated AI Assist performance reports and detailed logs — track usage, latency, outcomes, and adoption across your entire Shopify support team.
Full Governance Without the Complexity
Administrators control every aspect of AI Assist per Shopify site — which tools appear, which tones are allowed, who gets access, and how data is handled. No surprises.
Action & Tone Control
Enable only the AI actions your team is prepared to support. Choose available tones per Shopify site — Professional, Friendly, Concise, Empathetic. Set sensible defaults for new agents.
Shopify Data Policy
Business data access is off by default and requires explicit approval at the site level, role level, and AI policy level — the most restrictive policy always wins.
Role-Based Access
Supports Global Administrator, Administrator, Manager, Agent, and External Agent roles. Performance reports and logs are restricted to admin and manager roles only.
Citations & Source View
Show citations in AI results so agents can verify answers against source documents. Source detail view is available to authorized admin roles only — policy-gated at every level.
Context Window Control
Control how many recent messages (5–100, default 30) are included in AI context. Tune for your Shopify store's conversation lengths without exposing irrelevant history.
Performance Reporting
Site-scoped AI Assist dashboards and detailed event logs track usage, adoption rates, latency, error rates, and generation-to-send linkage across your entire Shopify support team.
Simple, Transparent Plans
Start with a full-power 14-day trial — the entire product, your Shopify store's data, our best model. Then pick the plan that fits. No per-resolution fees, no surprise bills.
For growing Shopify stores starting with AI-assisted support.
- 1 Shopify Chat site
- Suggest Reply + Find Answer
- Professional & Friendly tones
- Up to 3 agents
- 200 AI generations / month
- Community support
- Business data access
- Performance reports
For growing Shopify stores with a dedicated support team.
- Up to 3 Shopify Chat sites
- All 5 AI actions
- All 4 tones
- Up to 15 agents
- 2,000 AI generations / month
- Citations & source view
- Performance reports
- Priority support
For multi-location retailers, dealer networks, and Shopify Plus merchants.
- Unlimited Shopify Chat sites
- All 5 AI actions
- All 4 tones
- Unlimited agents
- Unlimited generations
- Business data access
- Custom AI config
- Dedicated success manager
What Shopify Merchants Are Saying
Suggest Reply alone cut our average response time by 35%. My agents spend their energy reviewing and personalizing instead of starting from a blank box every time.
The fact that AI never sends automatically was the dealbreaker for us. We tried other tools where agents could accidentally send AI-generated nonsense. Indition Chat puts the agent in charge.
Change Tone is something I didn't know I needed. My newer agents have great product knowledge but sometimes come across as curt. Empathetic mode polishes them instantly.
We use Summarize for every handoff now. When a conversation escalates from a junior agent to a senior one, they read the AI summary and catch up in seconds instead of reading 40 messages.
Setup really was 2 minutes. Enabled Agent Assist, set Suggest Reply as default, picked Professional tone. My team was using it on live chats the same afternoon.
Find Answer with our Shopify knowledge base is genuinely impressive. Policy questions that used to take agents 2–3 minutes to look up are answered accurately in under 3 seconds.
Frequently Asked Questions
Yes — set Autonomy Level to "Auto" for your Shopify site and Indition will resolve routine customer inquiries end-to-end, using your Shopify store data to give accurate, on-brand answers. For anything it's not confident about, it flags for human review. You can switch back to "Suggest" or "Assist" anytime.
Yes. During setup, Indition syncs with your Shopify product catalog, order history, customer data, and any policies you upload. Every AI-generated answer is grounded in your real Shopify store data — not generic AI knowledge — and cites its source.
The AI Assist tab only appears when it's enabled for the site and the agent's role. If you don't see it, check that your administrator has enabled Agent Assist for your Shopify site and assigned the appropriate role permissions in Admin Settings.
There are five AI actions: Suggest Reply, Find Answer, Rewrite, Change Tone, and Summarize. Administrators can enable or disable any action per Shopify site — agents only see what you've explicitly allowed for their site and role.
Professional: formal, precise — best for B2B and policy replies. Friendly: warm and conversational — great for general Shopify customer inquiries. Concise: short and direct — ideal for quick status updates. Empathetic: caring and understanding — use it for complaints, delays, and difficult situations. Admins can set the default per Shopify site and restrict which tones are available.
Performance dashboards are available at /app/chat/report/ai-assist and detailed event logs at /app/chat/report/logs — restricted to Administrator and Manager roles. Every AI generation, agent edit, and send action is logged with timestamps and attributed to the specific agent and AI action used.
When the AI determines it needs more context to answer accurately, it returns a clarification question instead of a reply. In this case, the Insert button is disabled — agents can copy the clarification question into the composer to ask the Shopify customer, or discard and handle manually.
If a new visitor message arrives after a result is generated, Indition shows a stale-result warning. Agents can discard the outdated result and generate a fresh one that takes the new message into account — preventing agents from accidentally inserting a reply that missed something the customer just said.
Yes — you get a full 14-day free trial with the complete product and your Shopify store's data connected to our best AI model. No credit card is required to install from the Shopify App Store. After the trial, choose the plan that fits your Shopify store's support volume.
Yes. Administrators can disable Agent Assist for any Shopify site instantly from Admin Settings. All AI-generated content is logged so you can review what was sent. Nothing in the AI system makes permanent changes to your Shopify store data — it only generates text suggestions for agents to review.
Bring trusted AI support to your Shopify store
Trained on your Shopify store, running on premium models, and governed by you. Setup in 2 minutes — resolve more issues automatically, or assist your agents on the rest — and stand behind every answer.
- Full 14-day free trial
- No credit card to install
- No per-resolution fees
- Implementation support included