Compatible with any e-commerce platform
Everything Your Team Needs to Excel
Powerful AI tools built around your agents' workflow — not the other way around.
AI That Knows Your Business Inside Out
We train your AI on your products, policies, order history, and past support tickets. Every suggested reply is grounded in your actual data — accurate, on-brand, and instantly relevant.
- Product catalog & inventory awareness
- Return & shipping policy knowledge
- Historical support ticket training
- Automatic knowledge refresh on updates
You Choose How Much the AI Does
From gentle suggestions to full autonomous handling — set the AI autonomy level per store and per conversation type. Scale it up as your team builds trust with the system.
- Suggest — AI recommends, agent decides
- Assist — AI drafts, agent reviews & sends
- Auto — AI resolves routine conversations
- Configurable per store location
One Dashboard for All Your Stores
Manage conversations across every store location from a single unified workspace. Switch stores in a click, see cross-store context, and give agents the right info for each location.
- Unified inbox across all store locations
- Store-specific AI knowledge and tone
- Agent routing and assignment per store
- Cross-store customer history
Complete Audit Trail
Every AI suggestion, agent edit, and message sent is logged with full timestamps. Searchable, exportable, and always available for compliance.
Deep Knowledge Base
Upload products, policies, past tickets, emails, and video content. Your AI learns from all of it and stays up to date automatically.
Specialized AI Agents
Separate AI agents for orders, returns, and product questions — each trained specifically on its domain for the most accurate answers.
Your AI Toolkit for Every Situation
Five purpose-built actions give your team the right AI tool for every customer message.
Suggest Reply
AI reads the full conversation and generates the best possible reply, drawing from your product data and policies.
Most UsedFind Answer
Ask any question and AI searches your entire knowledge base — policies, product specs, FAQs — instantly.
Rewrite
Transform rough drafts into polished, professional responses without changing your intended meaning.
Change Tone
Instantly rewrite any message in Professional, Friendly, Concise, or Empathetic tone to match the moment.
Summarize
Get an instant summary of any conversation — perfect for shift handoffs, escalations, or reviewing long threads.
Human-First by Design — AI Never Auto-Sends
Every AI suggestion goes through your agent first. They review, edit if needed, then send. Full control, always.
Up & Running in Days — We Do the Heavy Lifting
No developers required. Our team handles every step of setup, configuration, and training.
We Install the App on All Your Stores
Our onboarding team connects Indition AI Chat to every store location — no technical work required. We handle authentication, permissions, and integration with your existing chat platform.
- Works with any e-commerce platform
- All stores connected in parallel
- Existing chat platform preserved
- Secure, permission-based access
We Configure the AI and Upload All Your Data
Our team uploads your product catalog, store policies, past support tickets, and any other knowledge your AI needs. We configure tone, autonomy levels, and response templates for each store.
- Product catalog & inventory synced
- Return & shipping policies uploaded
- Historical support data trained
- Tone & autonomy configured per store
Your Team Uses AI Assist on Every Conversation
Your agents get access to all 5 AI actions inside their existing support workspace. Real-time suggestions appear as they work. They review, edit if needed, and send.
- AI suggestions appear in real time
- One-click insert or easy editing
- All 5 actions available instantly
- 92% average insert rate by agents
Let AI Take Over Where Needed
As your team builds confidence in the AI, enable Auto mode for routine conversation types. The AI resolves common issues autonomously, escalating to a human only when truly needed.
- Auto mode enabled per conversation type
- Smart escalation for complex issues
- 94% autonomous resolution rate
- Full visibility into every AI action
Total Control in Your Hands
Configure every aspect of your AI — from response style to escalation rules — from one clean admin panel.
Autonomy Controls
Set Suggest, Assist, or Auto mode per store, per agent, or per conversation type. Change any time with immediate effect.
Agent Management
Add or remove agents, set permissions, and track individual performance with per-agent AI usage analytics.
Knowledge Management
Upload, update, and retire knowledge sources. See which documents are being referenced most in AI replies.
Performance Analytics
Track response times, resolution rates, AI usage, insert rates, and customer satisfaction across every store.
Escalation Rules
Define exactly when AI should escalate to a human — by topic, sentiment, order value, or customer tier.
Safety & Compliance
Built-in content filters, policy guardrails, and full audit logs ensure every AI response meets your compliance standards.
Simple Plans, Serious Results
Every plan includes full onboarding, setup, and configuration by the Indition team. No hidden fees.
All plans include full onboarding & setup by our team
Perfect for small teams or single-location merchants just getting started with AI.
- 1 store location
- Up to 3 agents
- 200 AI generations/month
- All 5 AI actions
- Full onboarding included
- Multi-store management
- Analytics dashboard
The most popular plan for growing merchants with multiple locations.
- Up to 3 store locations
- Up to 15 agents
- 2,000 AI generations/month
- All 5 AI actions
- Full onboarding included
- Multi-store management
- Analytics dashboard
Tailored for large-scale merchants with complex requirements and high volumes.
- Unlimited store locations
- Unlimited agents
- Unlimited AI generations
- Dedicated success manager
- Custom AI training
- SLA & priority support
Loved by Support Teams
The Indition team set everything up perfectly. Our agents went from skeptical to obsessed in the first week. Response times dropped by 70% and our CSAT scores jumped.
Managing 8 stores used to mean 8 separate inboxes. Now it's all in one place and the AI knows exactly which store's policies to reference. Absolutely game-changing.
I was worried the AI would sound robotic. It doesn't — it sounds just like our team. And when it's not quite right, my agents just click edit and fix it in seconds.
The setup was completely hands-off for us. Indition's team did everything — uploaded our product catalog, policies, past tickets — and handed us a fully trained AI in 3 days.
The Indition team handled the whole setup from start to finish. We didn't need to get IT involved once. It was running in days and our agents loved it immediately.
The AI handles 90% of routine inquiries automatically now. My team focuses on the complex stuff — the ones that actually need a human. Couldn't imagine going back.
Questions & Answers
Everything you need to know before getting started.
Indition AI Chat works with any e-commerce platform including Shopify, BigCommerce, WooCommerce, Magento, Salesforce Commerce Cloud, and more. If your team uses a chat tool, we can integrate regardless of your underlying store platform.
Our team handles everything: we install the app on all your stores, upload your product data and policies, train the AI on your past support tickets, configure autonomy levels, and hand you a fully working system — typically in 3–5 business days.
Absolutely. Choose between Suggest (AI recommends, agent decides), Assist (AI drafts, agent reviews), or Auto (AI resolves routine conversations) per store and per conversation type. Change settings any time.
Only in Auto mode, which you enable deliberately per conversation type. In Suggest and Assist modes (the default), your agent reviews every message before it's sent. The AI never auto-sends by default.
Our team uploads your product catalog, return and shipping policies, order data, past support tickets, and any other relevant content. The AI is trained specifically on your data so every suggestion is accurate and on-brand.
No technical skills required. Your agents use AI actions through a clean interface inside their existing support workflow. Most agents are productive within an hour of onboarding.
Trust plan: 1 store, 3 agents. Growth: 3 stores, 15 agents. Enterprise: unlimited. Need something custom? Contact our sales team and we'll tailor a plan for your setup.
The AI clearly indicates when it can't find a confident answer. In those cases it suggests escalation to a human agent rather than guessing, so your customers always get accurate information.
Yes. All data is encrypted in transit and at rest. We don't use your data to train any shared models — your knowledge base is private to your account only. We're compliant with SOC 2, GDPR, and CCPA requirements.
Absolutely. Contact our team and we'll set up a live demo using your actual store data. You'll see exactly how the AI performs on your products, policies, and real customer conversations.
Your Team's AI Co-Pilot Is Ready
Join 50+ merchants who've already made their support teams faster, smarter, and more consistent. We handle everything — you just start responding better.