Track Repairs Seamlessly
Automated Status Updates
Integrated Billing
Manage Repairs Without the Paperwork
Say goodbye to clipboards and spreadsheets. Create unlimited repair tickets, assign statuses, and track technician notes—directly within your BERNINA Commerce dashboard. View customer history and machine service logs all in one place.
Smart Warranty Integration
Offer standard and extended warranties on eligible products and link them to repair requests automatically. Build trust with transparent warranty details and create flexible return policies per product.
Customer-Facing Repair Requests
Let customers submit repair or service requests online through an integrated, branded form. Enable self-service while giving your team the tools to manage tickets efficiently.
Professional Invoicing & Reporting
Generate draft orders using parts and labor added during the repair process. Easily invoice customers, track revenue from services, and get insights into repair trends through simple reporting tools.