QUESTIONS AND ANSWERS (QA)

Again, there is no need for your agents to have sticky notes to reference when they encounter a “sticky” situation. If they’re confused, you can have them access the Q&A feature. Here, commonly encountered issues or questions are posted alongside with the answers written by other users and system admins. This way there is a record of past questions and solutions/answers so that the same problems aren’t encountered multiple times a day, week, month, or year. These are all manageable to make sure nothing is diluting the important questions and answers.

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Indition Orderdesk Features List

Spend time managing your content the way you want.

Free Bronze Silver Gold
Multi-site
Multiple user roles and publishing rights
Unlimited templates with versioning
Widgets in templates shared and inherited by pages
Indition Workflows for simplifying content management
Content branching, merging and tagging
Versioning of all content
Asset repository
A/B/X page testing
Force page delivered over SSL
User Agent specific revision routing
Revision & page locking
Page archiving
Multi-level content caching
Custom URLs with 301 redirects and external redirects
Drag and drop page tree
API connections to major social media
Blog Module
Job Board Module