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Escalations are issues or tasks that a lower user is unable to handle so they escalate it to a higher role. You can create a hierarchy of positions capable of handling a wide array of issues by using the assignment rule configuration. Escalations are able to be viewed, accepted, and handled and all interactions are logged for proper tracking. Escalations assigned to a user are upfront and center when they log in and new assignments can also trigger email notifications. Managers and admins have the full ability to reassign, accept, or delete escalations as they see fit.

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Indition Orderdesk Features List

Spend time managing your content the way you want.

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Multiple user roles and publishing rights
Unlimited templates with versioning
Widgets in templates shared and inherited by pages
Indition Workflows for simplifying content management
Content branching, merging and tagging
Versioning of all content
Asset repository
A/B/X page testing
Force page delivered over SSL
User Agent specific revision routing
Revision & page locking
Page archiving
Multi-level content caching
Custom URLs with 301 redirects and external redirects
Drag and drop page tree
API connections to major social media
Blog Module
Job Board Module