ISSUE ESCALATIONS
Escalations are issues or tasks that a lower user is unable to handle so they escalate it to a higher role. You can create a hierarchy of positions capable of handling a wide array of issues by using the assignment rule configuration. Escalations are able to be viewed, accepted, and handled and all interactions are logged for proper tracking. Escalations assigned to a user are upfront and center when they log in and new assignments can also trigger email notifications. Managers and admins have the full ability to reassign, accept, or delete escalations as they see fit.
Contact UsIndition Orderdesk Features List
Spend time managing your content the way you want.
| Free | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Multi-site | ||||
| Multiple user roles and publishing rights | ||||
| Unlimited templates with versioning | ||||
| Widgets in templates shared and inherited by pages | ||||
| Indition Workflows for simplifying content management | ||||
| Content branching, merging and tagging | ||||
| Versioning of all content | ||||
| Asset repository | ||||
| A/B/X page testing | ||||
| Force page delivered over SSL | ||||
| User Agent specific revision routing | ||||
| Revision & page locking | ||||
| Page archiving | ||||
| Multi-level content caching | ||||
| Custom URLs with 301 redirects and external redirects | ||||
| Drag and drop page tree | ||||
| API connections to major social media | ||||
| Blog Module | ||||
| Job Board Module |
